Recent Posts

Is US Airways’ Upgrade Process TOO Equitable?

I wrote a post for Pizza in Motion laying out why the US Airways upgrade procedure is better than American’s Airlines’. Please note, we are only talking about the procedure.  I don’t think either of us would argue that US Airways’ first-class product is better than American’s (and I don’t think Doug …

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JetBlue to Skip the Check-in Process

JetBlue has announced its plans to scrap the check-in process. From Business Week: “The idea of asking customers to jump an additional hurdle before their flight is an increasingly antiquated concept,†Blair Koch, a JetBlue vice president, said in announcing the new process. “By having the right systems in place, …

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