J.D. Power’s travel survey discovered this shocking statistic…. Passengers hate waiting. From the LA Times: “The annual study that surveyed 11,370 travelers who flew in the previous 12 months found that satisfaction with an airline was 41 points lower if the flier had to wait 15 minutes or longer to …
Read More »Jetway Gives Out While Southwest Passengers Deplaning
I’m not a nervous flier, but I have had the jet bridge shift on me when I was walking on it. Â That gives me the creeps! I’m always worried it can give out–and it did today on a Southwest flight. According to USA Today: Passengers exiting a Southwest Airlines flight …
Read More »Swiss International Airlines Certified “Allergy-friendly”
“Allergy-friendly” is a funny way to put it, but Swiss International Airlines just became the first airline to get that certification from the European Centre for Allergy Research Foundation. According to NBC: The airline has removed fresh flowers from the cabins and, starting May 1, all Swiss flights will offer lactose- …
Read More »Delta Uses Different Words to Mean Things Than the Rest of the World
I flew Delta yesterday (gasp! Â Don’t worry, US Airways, I still love you, and I still remember that romantic Valentine’s Day where I got stranded mid-travel and you promised to be my valentine). But when I flew them, I realized Delta uses different words than we would use to describe …
Read More »Review of The Club at PHX
I’ve been trying to use a lot of lounges I get with my Priority Pass Select membership with my American Express Platinum card. Â In a nutshell, the card once provided American Airlines and US Airways lounge access to its card holders. Â Now the card, with a hefty yearly fee of …
Read More »Another Website Bug on Delta
Back in February, I pointed out a bug on Delta’s website that shows a cancelled flight and a rebooked flight that was in the wrong direction. Today I got a strange alert from Delta. Â They are really worried about me missing my connection from today’s flight. Â On Sunday. My flight …
Read More »Where Should I Spend $500?
You guys were so helpful with Keri’s post asking where she should go this year, so I thought I’d throw out this question. I received a $500 voucher for being bumped on US Airways.  It has to be used on one ticket and my planned travel is falling around the $300 mark. …
Read More »Spirit Gets First Place in Complaints… and Profits
Spirit Airlines is a low-cost carrier that is not-so-low-cost if you get caught up in its fees.  Apparently this model is working for them. Despite being #1 in complaints, they are also #1 in profits. According to the LA Times: “The Unfriendly Skies,†a report by the U.S. Public Interest …
Read More »The TSA Doesn’t Understand Women’s Undergarments
Underwire Bra & Airport Security When I went through pre-check, I set off the metal detector.  When a pat-down revealed nothing on my person (and I was already barefoot), the TSA agents had me go through the metal detector.  I still set it off. The male TSA agent there asked me, “Do …
Read More »US Airways Lost Baggage Delivery Service Harasses Young Woman
Keri wrote about how dangerous luggage tags can be, especially when they have your phone number on them. Â We were approached at the next travel event by some curious guys asking if this sort of thing happens. A young woman was just harassed by a US Airways baggage handler after …
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