Jeanne Marie Hoffman

Former bartender, still a geek. One equal part each cookies, liberty, football, music, travel, libations. Stir vigorously. +Jeanne Marie Hoffman Jeanne on Twitter

Asking for What You Want from Customer Service Agents

Sometimes you get customer service agents who can really anticipate your needs.  They are good at asking about your preferences, and seem to know what concerns people might have.  Other customer service agents may barrel through, make assumptions, and then leave you in a situation where you are not happy …

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Two Nights Free at the New Andaz Maui

I just got an offer in my Inbox that seemed too good to be true.  So much so, I sent it to another deal-minded friend to check what I thought I saw. When you book four nights at the brand new Andaz Maui, you get two of those nights free, plus $75 …

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Traveling So Much You Forgot About Halloween?

Halloween is celebrated by adults in the DC scene, and I had plans for a very Doctor Who-vian inspired costume.  I kept talking it up.  Then, this morning, I remembered Halloween is last week. According to FourSquare (the way I remember where I’ve been), I have been on the road …

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US Airways MoveUp Policy Explained

US Airways has a policy where you can move up into a seat on an earlier flight on the same day if its available.  They’ll confirm you into this seat rather than make you wait on standby. Here’s the criteria: You can move up for $75 (US, Caribbean, Latin America, …

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You Can’t Make This Stuff Up…

I hear/see the craziest things while traveling, and this weekend was no exception. A Tourist Commenting on the Maid Service “She just doesn’t make up the room the way I like it.  I tried leaving a note, but she still made up the room wrong.  We should have brought Nana …

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Downtown Disney at Night

My sister was staying in Orlando, so I did a quick jump down over a weekend to meet her there.  While I’ve gone to Downtown Disney before during the day to shop, I never really spent time there at night.  And wow is it fun! We started out out the …

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Strange US Airways Domestic Award Booking Bug

A few weeks ago, I booked an award trip to Boston for today.  I booked a connection that took me through Philly because it was the cheapest point-wise, but I found out the flights I was booking on my end weren’t the same flights US Airways was booking on their …

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