Recent Posts

The Airspace Lounge at Baltimore-Washington Airport

The Airspace Lounge at BWI is a great place to relax I rarely fly out of Baltimore-Washington Airport–it’s hard to get to, and because of potential travel snafus, you should really pad your time on the way there. But there aren’t any airline lounges at BWI.  So I’ve spent my …

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Asking for What You Want from Customer Service Agents

Sometimes you get customer service agents who can really anticipate your needs.  They are good at asking about your preferences, and seem to know what concerns people might have.  Other customer service agents may barrel through, make assumptions, and then leave you in a situation where you are not happy …

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