Recent Posts

Asking for What You Want from Customer Service Agents

Sometimes you get customer service agents who can really anticipate your needs.  They are good at asking about your preferences, and seem to know what concerns people might have.  Other customer service agents may barrel through, make assumptions, and then leave you in a situation where you are not happy …

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Two Nights Free at the New Andaz Maui

I just got an offer in my Inbox that seemed too good to be true.  So much so, I sent it to another deal-minded friend to check what I thought I saw. When you book four nights at the brand new Andaz Maui, you get two of those nights free, plus $75 …

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