I keep running into the weirdest Hyatt bugs, but this one would have been particularly bad. This has also happened to me at least once before and luckily I noticed it after booking and Hyatt was able to undo it. In this case, I noticed during booking.
I was looking at booking a stay for next week in a city, and I was looking at the list of properties for that day.
I was thinking for a while, then turned the “show Hyatt Passport points” option on, and was happy to find the property I wanted at a point rate I didn’t mind.
This whole process took me a while, but it didn’t time out at all.
What it did do was revert the date I was booking for to today.
The part that caught my eye was the day of the week more so than the date. If I had hit book, I would have been outside the cancel window and would have to call Hyatt for an exception.
Thinking maybe I was going crazy, I hit the back button a few times to my original search.
What it appears to me, between this search and the last, is that when you are on the site for a while, your search does time out. But instead of cancelling your search, it reverts it to today’s date instead of your search terms.
Both of these bookings were made with points, but I’m not sure whether that’s relevant. The most time I waited was before I selected the check box asking for the “price” in points.
Either way, be careful if you are hanging out on the site for a while and make sure you aren’t booking for today’s date.
Hyatt was really good about removing it from my account immediately last time and alerted their IT team, but had I not noticed, I may have had a missed stay then realized closer to my trip that I don’t actually have a hotel!