If You’ve Used Ticketmaster, You Probably Have Free Tickets in Your Account

About a month ago, I received an email letting me know to expect a certain number of free tickets in my Ticketmaster account this weekend, depending on my purchase history with the company.

It is the result of a settlement from a class action lawsuit over the extra fees Ticketmaster tacked onto things.

Ticketmaster is offering three different forms of “restitution,” including free tickets.

Ticket Codes

Each Class Member who made a purchase transaction on www.ticketmaster.com between October 21, 1999 and February 27, 2013, should anticipate receiving, on or around June 18, 2016, at least one Ticket Code potentially redeemable for two tickets for concert events at Live Nation owned or operated venues, subject to availability and limitations (described generally below and in more detail in the Settlement Agreement and Release). Individual Class Members will receive one Ticket Code for each purchase transaction during the Class Period, up to a maximum of 17 Ticket Codes.

UPS Discount Codes

Each Class Member who made a purchase transaction on www.ticketmaster.com between October 21, 1999 and February 27, 2013, and arranged over the Ticketmaster.comwebsite to have their tickets shipped via UPS, should anticipate receiving at least one UPS Discount Code in his or her Ticketmaster.com account on or around June 18, 2016. Individual UPS Subclass Members will receive one UPS Discount Code for each purchase transaction involving UPS during the Class Period, up to a maximum of 17 UPS Discount Codes.

Discount Codes

Each Class Member who made a purchase transaction on www.ticketmaster.com between October 21, 1999 and February 27, 2013 (the “Class Period”), should anticipate receiving at least one Discount Code in his or her Ticketmaster.com account on or around June 18, 2016. Individual Class Members will receive one Discount Code for each purchase transaction they made during the Class Period, up to a maximum of 17 Discount Codes. Each Discount Code is good towards a $2.25 credit on a future online ticket purchase of primary tickets (i.e. first sales of tickets and not resales on the secondary market) at www.ticketmaster.com. Please note the following regarding using any Discount Codes you are eligible to receive.

To find your voucher codes, login at https://www.ticketmaster.com/member/vouchers .  It kept redirecting to my account when I went there, so either look for vouchers on the lefthand menu bar, or just go to the link again.

madison square garden tickets ticket shows

I logged into my account and had no tickets at all–bummer!  But after searching my email I realized all my ticket purchases were either after 2013 or done in person.  (How old fashioned!)  I used to run to Tower Records to buy my tickets.

But I was the rare case.  A lot of people on Twitter were tweeting about how many free tickets they received through this.

(Since each voucher is for two tickets, she received 13 vouchers for a total of 26 tickets).

As of me writing this, Ticketmaster hasn’t released the list of what events the vouchers are eligible for.  Though there are rumors on Twitter that some people have been able to access event information, but I would take that with a grain of salt.


About Jeanne Marie Hoffman

Former bartender, still a geek. One equal part each cookies, liberty, football, music, travel, libations. Stir vigorously. +Jeanne Marie Hoffman Jeanne on Twitter

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  1. 35 free tickets. I guess flipping tickets as an option for manufactured spend was a good idea.

  2. Got all my codes and discounts. Just waiting for applicable event list.

  3. To see your free ticket vouchers, go to Account and then click “Active Vouchers” in the left column. Mine expire 2020-6-18.

  4. #omg I had 3 free ticket codes. Thank you!

  5. Sixteen pairs of free tix and 17 vouchers for $2.25 is a pretty nice haul. Still, I can’t get overly excited until I see the list of events i can attend free. Thanks for the heads up!

  6. I have the $2.25 discount codes, but no free tickets. Any idea why?

  7. You may want to add, that no one will actually be able to use the free tickets for at least a year, if ever:

    Under the Settlement, Ticketmaster will issue approximately $386 million in Discount Codes to Class Members, which will be good for four years and will allow Class Members to receive discounts for future ticket purchases and/or receive additional discounts on future UPS ticket deliveries. If Class Members do not use at least $42 million worth of codes, Ticketmaster has agreed to make free tickets for certain events available to Class Members on a first come, first served basis. Ticketmaster will make enough of the free tickets available to make up for the difference between the amount of discounts that are redeemed and $42 million. You will not have to wait four years to determine if any free tickets will be issued. Beginning a year after the Discount Codes are first issued, the parties will evaluate their redemption rates, and if less than $10.5 million a year in discounts have been redeemed, Ticketmaster will make free tickets available.

    If 2.7% or more of the $2.25 discount codes are used within the first year, Ticketmaster won’t have to make the free tickets valid. Ticketmaster: never not evil.

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