When Using the Hyatt Credit Card at a Hyatt is Suspicious

Jeanne Marie Hoffman April 21, 2015 Credit Cards, Hotels 5 Comments

I stay in Hyatts a lot. Â A lot. Â One year, I calculated that I spent over 1/7th of my life in a Hyatt. Â (One month, I spent three weeks!)

When I travel, I’m usually using all Chase products–mostly the Hyatt card and the Chase Sapphire preferred. Â And I’ve been impressed by their security.

Chase has seemed to understand my travel patterns to the nth degree.

When I didn’t own a car and my credit card was used to get gasÂ in my hometown, Chase called me. Â And they were right.

But this fraud alert was a little strange. Â I was trying to use my card to check into the Hyatt Regency DFW and the transaction was declined. Â I got a text message from Chase telling me to call them about possible fraudulent activity on my account.

I thought maybe something else was happening at the time, but no–using the Hyatt Chase Card at the Hyatt came up in their system as suspicious.

Yet, the other random one-off expenses I’ve recently incurred went through just fine!

Ever get surprised when a purchase raises a red flag on your account? Â Or what purchases have you been surprised to see actually go through?

5 comments

Robert
April 21, 2015 at 8:34 pm

I once had a fraud alert when trying to use a Chase card at the Macy’s two miles from my home in the DC area. Chase, however, had no problem with me calling in a flower delivery to a florist in Delhi two days before.

Tyler
April 21, 2015 at 9:17 pm

This has nothing to do with suspicious use at a hyatt……..you checked in and thats how you found out you had fraud on the card

- Jeanne Marie Hoffman
  April 21, 2015 at 9:43 pm
  
  When I called in, the two charges I was given as potential fraud were both attempts the front desk made to swipe the card.
  
Tyler
April 21, 2015 at 9:54 pm

Sometimes I don’t know if I can explain it. I lived in a small town with two gas stations. Every time I would try and fill up at one of them Amex would decline the charge and put a fraud alert on my card. I would call them and clear it up and say I fill up there regularly. But yet the next time it would do the same thing. Never could figure it out and the gas station across the seat was never an issue.

- Jeanne Marie Hoffman
  April 21, 2015 at 9:56 pm
  
  That’s strange! In this case, she offered to put that I’m temporarily traveling on record for the card. I told her that I’m always traveling!