I just received my Platinum Preferred card from US Airways, and it reminded me of a cute story.
I hit Platinum immediately after I hit Gold, so after I received my Gold kit, I was waiting eagerly for my Platinum Card. And waiting. And waiting.
Finally, I received a welcome packet from US Airways. I excitedly opened it up to see… a welcome to Silver packet. I was still 3k EQMs from Silver for next year, so it couldn’t be that. Plus, it expired 02/13. So I phoned US Airways to request a new card.
The conversation went like this:
Me: Hi, I hit Platinum from Gold and I received a Silver card instead of Platinum. I received a Gold card already.
Agent: So, you are saying the issue is that you received a Silver card instead of the Platinum card we were supposed to send you? <pause> *Snort*
Did she just… laugh? I couldn’t help it, I giggled a little at the snort. And she started giggling back. Eventually, we both lost it, laughing uncontrollably.
After a few minutes of just plain laughing, she told me–in between giggles–that my platinum card was on its way.
And here it is!
I thought I had a similar situation with my Chase Sapphire Preferred the other day. I received a envelope in the mail containing my “New Chase Freedom Card.” Did they demote me? Did I apply for the wrong card?!
Immediately before I fell to my knees in anguish, I remembered I HAVE a Chase Freedom card already, and it expires next month. Sure enough, my Chase Sapphire Preferred arrived the next day. PHEW!