I just found a bug in the Hyatt website and I wanted to make sure you knew about it because it can result in your reservation costing you a few hundred more dollars.
Hyatt has a Diamond Guarantee Rate. That means that (aside from a few blacked out date) you are guaranteed a reservation at hotels. But you aren’t guaranteed a reasonable rate–so these can get pretty expensive.
Hyatt also has a limited amount of rooms available for points. These rooms can sell out even if the hotel is sold out.
But Hyatt’s guarantee rate apparently doesn’t always know the difference.
Here’s a search for the Hyatt in the Orlando Airport for tomorrow 2/28/2014. I first did this search yesterday and it had availability. It still has availability today.
The rate is $234.
The website tells me that the points option is sold out. This means the free night certificate is also sold out (that uses point-allocated rooms), but let me try to book one anyway.
I go through the booking portal for Hyatt’s Free Night Certificates and I see:
The website lets me know the hotel is “fully committed” and offers me the Diamond Guarantee rate of $369. $135 more than what I could book it for under the regular rate. I attempted to book it the regular way immediately after and received the $234 rate. Today, I still receive the $234 rate.
This problem won’t turn up for non-diamonds, but for those who are–don’t trust the non-main areas of the site if it tells you it is sold out. It may just be sold out of the points rooms. In a new tab, search for your preferred dates, and see if it gives you a better price option.