I love having Priority Pass, but more so than any other lounge access, I’ve come across bizarre issues.
The lounge agent just assumed that everyone charged to each card was free, but instead, people were getting hit with extra charges.
My parents just ran into a problem at Club Mobay in Montego Bay.
Their entire time in Jamaica, the tour group they were going around in was trying to up-sell them into reserving space at the Club Mobay lounge for $30 a person in the airport. But they kept declining because they had Priority Pass.
Once they got to the airport, they headed to Club Mobay. Once they got there, they were informed that the day was completely booked by paying customers.
The irony is–they might have paid the $30 each for the access. They just didn’t know they needed to since they were supposed to get in for free.
I also think the lounge agents see things like the Priority Pass Select cards as “free” lounge access. While you don’t have to pay individually per time, you literally are paying for a pass. The credit card that got them this access was over $400, and the extra user cost over $100. They are not getting free access when you do the math.
Lounges fill up. I totally get that. But there were two issues I had with this.
1. The reservations were being booked well in advance, so they never had a chance of getting into the club in the first place. (And information about that may have prodded them to get access).
2. The person checking people into the club stressed that paying customers were getting in, as if they were getting in totally free and it would have been a favor to let them in. They are paying for this access, just in a different way from other people.
Chalk this up to another strange Priority Pass experience.
Has anyone else had a strange access experience?