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US Airways did not rank well among traditional carriers.
The survey measures seven factors, including cost and fees, in-flight services, and the flight crew. The study is based on responses from passengers who flew on a major North America airline between March 2013 and March this year.
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United Airlines (UAL) and U.S. Airways ranked below the traditional segment’s average performance, with the latter coming in last. Among low-cost carriers, Frontier Airlines had the worst satisfaction ranking, J.D. Power said.
They blame some of the low ratings (such as Frontier) on fees. Â But US Airways doesn’t have more fees than the other airlines.
What it does have is a lack of IFE, no outlets on the planes, and a first class that finally got glassware a few months ago post-merger.
What do you think? Â Should United and US Airways be last? Â As someone who doesn’t fly United that much, it surprised me for being just ahead of US Airways, so inform me!
Sounds right to me. United’s been a complete mess since the merger. US is a much more pleasant flying experience (less boarding drama, for instance) but First Class is embarrassing and the Airbii are tired-looking.