After all, they really know what they are doing. But some of my biggest billing errors have come from high-end properties. Including this one.
When I was checking out, the clerk ran my card before handing me my bill. When I was reviewing it, something jumped out to me. Namely, a four-figure price tag for a two-night stay. On cash and points.
I realized they charged me for both the cash portion of the cash & points plus the going rack rate of my room per night (which was quite high!)
Since he already ran my card before I finished reviewing the bill, he had to credit a lot of money back to my card.
He reprinted my bill, complete with the credit back to my card completely visible.
All set, right?
I pulled up the website for my credit card later just to make sure it all got credited back. I saw a credit, but there was a discrepancy of about $48.
I went to the hotel website and requested my bill. Then I saw a charge for someone’s lunch that accidentally made its way onto my bill.
This was a great task to assign Babs Callahan, so I had her call up and dispute it. She eventually got it all sorted out.
The important part was that I was able to compare the amount I was actually credited to the amount I should have been credited. If I hadn’t kept track of all that information, I might have seen the credit and assumed everything was on the up-and-up.
So do make sure that compare your bills. And on the cash and points issue–I’ve had multiple instances of getting charged rack rate at the same time as cash and points from different parent companies. (In fact, I think I still have one that is outstanding, which doesn’t surprise me since the parent company ended up stripping its name from the property!)