Weird Uber Bug–Free Trips That Aren’t Free

I’ve had this strange bug happen when I’ve taken an Uber ride a few times now.  I get home.  Open my phone.  And I see $0.00 on my screen.

Later, I get emailed a receipt for $0.00.  The receipt does not show any credit getting me a free ride (and I don’t really have any referrals), so the $0.00 is confusing each time.

Then many hours later, I get another receipt telling me how much my ride really ways.

For example, my ride home yesterday first came up as this:



Then at 4am I received this receipt:

Uber not free


I knew something was wrong with the first, because Uber shows discounts this way:

Free Uber Ride

I’m not complaining.  I didn’t earn the free trips so it didn’t surprise me that they are later charging me.  But I don’t understand why this is happening and I bet it could be really confusing to some people if they don’t realize they are actually getting charged.

Is this happening to anyone else?


About Jeanne Marie Hoffman

Former bartender, still a geek. One equal part each cookies, liberty, football, music, travel, libations. Stir vigorously. +Jeanne Marie Hoffman Jeanne on Twitter

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  1. Uber also has a habit of not honoring “free ride” promos 🙂 That’s why I switched to Curb.

  2. I have not noticed this, but I have noticed that when a trip is ended, the app does not go to the trip transaction close out & rating screen right away. Sometimes it takes a period of time for the close & rate trip screen to appear.

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