I was excited when I heard about NatureBox. I’ve recommended a few different ways of getting healthy food and snacks while busy with lots of travel. I’m still a huge fan of the Graze Box, and am really loving my experience with HelloFresh.
I really wanted Nature Box to turn out well, and I just couldn’t continue with it.
Nature Box sends you a selection of healthy snacks each month in full-sized bags. I saw promises of Baked Plantains, Veggie Chips, and other delicious and healthy snacks.
I was sold!
When the first box came, things were good. I wasn’t falling all over myself to talk about how great they are. But they were okay.
The next month, I got a few bags I didn’t like at all. When I contacted them, they were helpful and offered to replace them.
The next month, I had a similar situation. I realized the ones I liked, I didn’t love. But they were fine.
The following month, I got four bags of fig bars. This was starting to get crazy. So I talked to them about it again, and they told me about a great service where I could now select what bags I want.
Score! I went through and selected all the snacks I wished I were getting.
The next month, I received a note that they had been out of stock on a few items…. and received two more bags of fig bars.
Now, I actually enjoy fig bars. But getting 36 of them in a two month period was just crazy. I couldn’t tell the site what I didn’t like, and I couldn’t trust the select your own option. The thing I really like about the Graze box is it adjusts my shipments based on how well I liked previous things. Nature Box doesn’t allow that at all.
This was the point I decided to cancel. And then I found out NatureBox only allows cancellations over the phone. Yes. Over the phone only.
The first time I called to cancel, I was on hold for a while. After a little bit, a voice came on and said, “Hello? Hello?” I started replying — hello, yes, I’m trying to ca—and the voice continued saying, Look’s like you are on hold! in a Surfer like voice. I realized the hold music was talking to me. He continued explaining that I was on hold in an attempt-to-sound-cool-and/or-edgy way, but all it did was annoy me.
When the phone operator picked up, the room was really loud with people yelling to each other and chatting in the background. The phone agent couldn’t hear me (because of the noise over there) and eventually hung up on me.
I called back. Went through the Hold-Dude again. Finally got an agent. He tried offering to replace my entire box for free, and going through that cancellation process flashed before my eyes. No thank you.
So tl/dr: I don’t recommend signing up for NatureBox, nor do I recommend signing up for any other food ordering service that requires you to call to cancel in this day and age. That means their business model is hoping you get too frustrated with the process to cancel–not hoping you truly enjoy their products.