A man received an email from Silver Airways changing his flight time, but was surprised to learn his flight took off at the original time.
…when he showed up at the airport in Pensacola to check in for his flight later that day, he got a surprise.
“The flight left. It left early,” said Mellion. “I thought I was really stuck.”
Stuck because he says airline staff only offered to put him on a flight the following day and pay for his hotel room.
The man didn’t want to wait for the flight the staff offered due to a commitment he wanted to get to. So he purchased a walk-up fare from Delta. He claims he was sure that he’d eventually get it reimbursed.
A side bar for some advice here–if you can’t solve something in the airport, either through an agent or on the phone, don’t assume you can get a resolution later on. At this point, the airline doesn’t owe him anything technically. He rejected their offer and chose his own route.
But as far the actual issue in question, I’m not 100% sure what to think.
My assumption is to think that he received the typical “your flight is delayed” email. Usually, those state that the flight is delayed, but still tell you to be at the airport at the original time.
In that case, the airline’s response was more than generous. They rebooked him and they paid for a room overnight.
But I can’t fully assume that after a recent experience I had. I booked a flight into a specific airport and received a confirmation with that destination. But when I went to check in for my flight, the airport was different and had always been on the airline’s end.
So that causes me to wonder if the airline could be at fault in this case with a weird email send.
Either way, I think their reaction was more than fair. What do you think?