I loved the way US Airways communicated about your upgrades.
As soon as your window for upgrades opened, US Airways would send you an email.
If upgrades weren’t released yet, it would tell you that upgrades are not yet available yet, but they would send you an email once they were.
If you were upgraded, well, of course, they let you know that.
But you also got daily updates letting you know why you haven’t been upgraded yet until you got the dreaded email letting you know there are no more upgrades available.
But at least you knew to stop hoping!
(click to make larger)
On American Airlines, I feel a bit like I went on an amazing first date, but then suddenly don’t hear from the person afterwards. Are they going to call me back? Are they just busy? Will I never hear?
There was some sort of comfort in knowing that US Airways would update me every so often, even if just to say, “never going to happen, bub!” With American, I’m not sure if that upgrade window just hasn’t opened, if the upgrades have all be taken, or if they forgot about me.
Hey guys! Over here!
I’m sure part of my discomfort is because I’m used to knowing every detail of what is going on. And I could look up the current airplane load numbers.
But I do feel like I’m in the dark. And I check my email obsessively. Has AA emailed me about an upgrade yet?
Hang on, checking that.
But getting a little more serious, I think this was a great way for US Airways to be really transparent to its elites. They let us know they haven’t forgotten about us and are hard at work on our upgrades. In fact, if you called the US Airways phone number during your upgrade window, it also gave you a status update on your upgrades too.
I hope American is considering adding this feature to their upgrade system. It’s just really nice knowing where you stand when it comes to upgrades.