When an NFL coach challenges a play, he’s putting a timeout at risk. If the referee decides he’s correct and the call is reversed, he benefits. If the referee decides he’s incorrect (or the evidence is inconclusive), the coach loses more than just that call–he loses a timeout. It’s a penalty to try to prevent frivolous challenges on the field.
The EU has strict rules surrounding flight delays. You can get compensation much more easily there than in the United States.
Which is why some airlines may be taking a page out of the NFL’s playbook. (Wow, I didn’t even start that sentence on purpose).
In some cases, if someone submits a claim for a flight delay and their claim is denied, they could owe the airline £25 if they continue pursuing the claim.
Under EU rules, travellers can claims up to €600 (£510) in compensation for flights that are delayed for more than three hours. Some of the services administering claims, however, insist that unsuccessful claimants pay the charge, placing a potential barrier in the way of claims.
Passengers for British Airways, Thomson, Thomas Cook and Easyjet face having to pay the £25 fee.
The amount that passengers are entitled to claim depends on the distance of the flight and length of the delay.
If a claim is rejected or a passenger is unhappy with the result then they can ask for an independent service to decide whether the outcome is fair.
Now, it’s not exactly the airline that charges the passengers–well, not directly. They use a dispute resolution service to review claims, which requires the charge if you decide to continue pursuing the case.
I’m not sure how I feel about this. While I don’t want people to file frivolous claims, travel is confusing. Most times, consumers don’t know exactly what they are entitled to. This requires consumers to know exactly what they are entitled under the law, and punishes them if they are wrong–either by having to pay the £25 fee or not even filing at all.
Are you for or against this policy?