A friend of mine was booking a trip today and noticed she literally could not book a ticket for an infant on the US Airways website.
When she first went to the site, the option wasn’t there.
But when you poke around, you can eventually find another booking screen that will let you add in an infant. She wanted to book a seat for the infant, rather than have a lap child.
Here’s where it got a little weird.
She put her child in as a infant in seat and went through the entire payment process. The website threw an error and told her that her child was under the age of 2 and she should read the infant policy.
The first time this happened, she read the infant policy and didn’t see anything she was violating. She selected 1 infant in seat and put in her proper birthday/age. But the website kept throwing the error every time she went back to enter it.
The website was basically creating an endless loop of letting you select that an infant child is flying, but then throwing an error alerting you that your child is an infant.
There must be something wrong in the logic processing on the website.
Either way, this person in particular ended up getting frustrated and paid a little extra to book on JetBlue.
Anyone else run into issues booking infant tickets?