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United has a policy where you can same day change for a fee within 24 hours of your flight. Â This fee is waived if you are an elite of gold status or higher.
My friend is a Gold member and gets his same day changes for free. Â But lately, he’s run into a bug.
When trying to switch flights, the website told him that he was trying to switch into a higher fare and he’d have to pay a $300 fee.
But when he checked the flights, 1. they were pricing the same at the moment, and 2. they were in the same fare class. Â He could not get it to let him switch to an earlier flight at all.
I don’t have experience flying United as an elite. Â But is anyone else coming across this bug? Â … or as Smisek might call it, feature?
Not a big deal, just call!
This is quite common actually. Sometimes when the ticket is issued/ticketed, the number isnt put in properly etc. Also if the same computer is used to login into premier and non-premier accounts, UA gets all confused.
Just call them.
The website will some times process it as a regular flight change instead of SDC. Make the change through the mobile app instead.