Tag Archives: us airways customer service

Sometimes you get customer service agents who can really anticipate your needs.  They are good at asking about your preferences, and seem to know what concerns people might have.  Other customer service agents may barrel through, make assumptions, and then leave you in a situation where you are not happy …

A few weeks ago, I booked an award trip to Boston for today.  I booked a connection that took me through Philly because it was the cheapest point-wise, but I found out the flights I was booking on my end weren’t the same flights US Airways was booking on their …

Just a quick note that US Airways has announced 1,000 bonus miles on their shuttle flights between BOS, LGA, and DCA for the month of February.  While it doesn’t warrant travel for the sake of travel, if any of your upcoming trips contain a shuttle segment, make sure you sign …

You are looking to fly-cross country and see a direct flight that stops midway.  The layover is only about 45 minutes, you get to stay on the plane, and you know you won’t miss your connection.  Perfect, right? Not necessarily.  Direct flights can negatively affect your attempts to get elite …

If you were considering making the switch to US Airways from another carrier, there’s a great deal on a US Airways Club Membership.  Right now, when you purchase a US Airways Club Membership, you get a silver preferred trial for free.  That is a savings of $200.  (promotion code CLBTR). …

Some people have been (understandably) worried about the US Airways Double EQM Promo because its terms were a little vague.  But US Airways has clarified them, and the post we made yesterday on hitting status easily accurately reflects the Terms and Conditions of the offer. Just some points on that: …

Back in May, I wrote about how US Airways is processing upgrades more times a day. This was great because it was making it more difficult for lower-elites to jump the queue. But US Airways may have fixed that issue completely. For how queue-jumping is done, check out my post …

I’m often suspicious when I receive emails from airlines about “improvements” to their elite programs.  US Airways seemed to actually come through this time: US Airways will be checking whether or not you qualify for an upgrade more frequently throughout the day. This is good news for elites, especially Golds, …