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Tag Archives: us airways customer service

Asking for What You Want from Customer Service Agents

Sometimes you get customer service agents who can really anticipate your needs.  They are good at asking about your preferences, and seem to know what concerns people might have.  Other customer service agents may barrel through, make assumptions, and then leave you in a situation where you are not happy ...

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Strange US Airways Domestic Award Booking Bug

A few weeks ago, I booked an award trip to Boston for today.  I booked a connection that took me through Philly because it was the cheapest point-wise, but I found out the flights I was booking on my end weren’t the same flights US Airways was booking on their ...

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