Sometimes you get customer service agents who can really anticipate your needs. Â They are good at asking about your preferences, and seem to know what concerns people might have. Â Other customer service agents may barrel through, make assumptions, and then leave you in a situation where you are not happy …
Read More »Knowing All Your Flight Options in a Misconnect
Keri, Bill, and I were all on a flight together that was pushing back in just enough time for us to make our connection. That is–until a ground stop was put on flights out to Philadelphia and we were sitting on the tarmac. Since we were allowed to take our …
Read More »When Mileage Run Flights are Delayed or Cancelled
So us frequent travelers do something that can be seen as a bit crazy to other people–we fly somewhere for the sole purpose of getting miles. Well, not always sole. Keri and I both do short mileage runs to fun places. But we’re going to be in those fun places …
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