Tag Archives: what do I do when my flight is canceled

Sometimes you get customer service agents who can really anticipate your needs.  They are good at asking about your preferences, and seem to know what concerns people might have.  Other customer service agents may barrel through, make assumptions, and then leave you in a situation where you are not happy ...

Keri, Bill, and I were all on a flight together that was pushing back in just enough time for us to make our connection.  That is–until a ground stop was put on flights out to Philadelphia and we were sitting on the tarmac. Since we were allowed to take our ...

So us frequent travelers do something that can be seen as a bit crazy to other people–we fly somewhere for the sole purpose of getting miles. Well, not always sole. Keri and I both do short mileage runs to fun places.  But we’re going to be in those fun places ...