Tag Archives: what do I do when my flight is canceled

Asking for What You Want from Customer Service Agents

Sometimes you get customer service agents who can really anticipate your needs.  They are good at asking about your preferences, and seem to know what concerns people might have.  Other customer service agents may barrel through, make assumptions, and then leave you in a situation where you are not happy …

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Knowing All Your Flight Options in a Misconnect

Keri, Bill, and I were all on a flight together that was pushing back in just enough time for us to make our connection.  That is–until a ground stop was put on flights out to Philadelphia and we were sitting on the tarmac. Since we were allowed to take our …

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