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Loving How Informed US Airways Keeps Me About Upgrades

Upgrades on US Airways used to be something that could be gamed, and something that were mysterious.

For example, Keri had platinum status on US Airways, but was “out upgraded” by a silver on a cross country flight once.  For how that was possible, check out this article.

They cracked down on that process by refusing to upgrade people via phone calls.  That was how people jumped the queue–the called before the higher ranking elites were upgraded.

But it was also hard to tell what it meant when you got denied for an upgrade.  Was “no” a final “no”?  Or was “no” a “not yet”?

Lately, they’ve been much more useful in their email correspondence:

First Notification

They’ve let me know that upgrades are not yet available, so I know I still have a chance.

In the past, I’ve booted up KVS to check to see if there were any first class seats left on my flight to find out if it were a final no, or a “not yet”.  This was a not yet and is especially useful for people without access to programs like KVS.

Sure enough:

second notification

Excellent!

US Airways has also been pretty transparent about your upgrade rate now too.  I’ve manually calculated my rate of upgrades (as you’ve seen in previous posts), but I don’t have to anymore:

First Class Upgrade Report

 

About Jeanne Marie Hoffman

Former bartender, still a geek. One equal part each cookies, liberty, football, music, travel, libations. Stir vigorously. +Jeanne Marie Hoffman Jeanne on Twitter

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4 comments

  1. I never noticed the monthly report before.
    I just hate how as a silver I always end up in a bulkhead, but First is First and I’ll be Gold by the end of the year.

    • Jeanne Marie Hoffman

      Once I hit Gold I got a good seat selection except on routes like DCA-PHX and PHL-SFO. Still end up in the bulkhead when I travel with my husband though!

      • I’ve never been upgraded on anything less than Platinum, and even then it’s rare. I guess I fly business routes too often.

  2. US Airways is underrated as is Dividend Miles. Love the upgrade rate calculator.

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