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It Never Hurts to Call the Front Desk

I often have to remind myself–you cannot get what you want if you do not ask for it.

If it isn’t possible, you learn that it isn’t possible.  If it is possible, surprise! You get what you want.

And sometimes things feel impossible to resolve.  I came home to my hotel room in the Park Hyatt Vendome to find the room spotless.  While I was admiring how spotless the room was, it suddenly occurred to me that it was a bit too spotless.

Before I left my room, I snuck one glass of a bottle of wine I enjoy and re-corked  it.  That bottle was missing.

IMG_0627I didn’t know what to do.  I wanted that bottle of wine and was sad, but I couldn’t really think of a way that the hotel could make it right.  I didn’t want a different bottle of wine, I wanted that one.  And it wasn’t such a huge deal that I needed any other sort of compensation.

So I called down to the front desk and simply mentioned that the bottle was cleared and I wish I still had it.  The front desk apologized and I hung up wondering what the heck I accomplished by that call.

About 15 minutes later, there was a knock at the door.  I felt sudden adrenaline.  Were they replacing the bottle?  I wasn’t expecting them or even wanting them to replace the bottle.  I just was… well, I wanted the bottle, but I was so sure the bottle was done for and gone.  Do I just tell them to keep whatever they brought up?

But it wasn’t a replacement bottle.  It was MY bottle. Room service noticed they had incorrectly cleared a bottle of wine along with the food items in a hotel room, but had no idea who it belonged to.

So they hung onto it and waited, hoping the owner called.

I hesitated about calling, but since I DID call, I’m currently enjoying a glass while writing this post.  It didn’t hurt to call, and nothing bad would have happened if they didn’t find it.  I would still be minus one bottle of one.

But I am not minus one bottle of wine–they found it!

À votre santé!

 

About Jeanne Marie Hoffman

Former bartender, still a geek. One equal part each cookies, liberty, football, music, travel, libations. Stir vigorously. +Jeanne Marie Hoffman Jeanne on Twitter

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