From the phone representatives:
It would also be inaccurate to say the American Airline representative who Conley’s friend talked to told her the whole truth. See, under the Transportation Department’s 24-hour rule, she could have canceled her flight and made a new reservation at no charge.
Did the rep fail to mention that? Yep.
To the travelers:
An angry consumer will send me a written complaint in which a key detail is left out — or even deleted from an email thread — to make a case against a company look more compelling.
To the bloggers covering the travel industry:
“I am going to earn more than $100,000 this year from referral fees paid by this credit card. In exchange, I will write flattering stories about the loyalty lifestyle and I will downplay any risks associated with participating in a program. As a matter of fact, this blog would not exist without this clever affiliate program ad.”
I will buy that some phone agents will lie, some travelers will lie, and some bloggers will lie. But putting everyone into a giant group?
I’ve had a phone representative let me know that the price of changing my flight was currently more than rebooking a round-trip and suggested I do that. I’ve seen a traveler point out to the airport bartender that he forgot to charge them a round. And while (without naming names) I wouldn’t trust every blogger’s opinion on credit cards, I’ve seen bloggers recommend deals that don’t earn them money over deals that do. I see View from the Wing doing this a lot.
I think there are dishonest people in the travel industry and honest people in the travel industry with a lot of grey area in the middle. But for Chris Elliott to say everyone lies a little? If he believes that, then maybe I shouldn’t trust his advice. (After all, he’s in his own category of “everyone”).
What are your thoughts?