Passengers hate waiting.
“The annual study that surveyed 11,370 travelers who flew in the previous 12 months found that satisfaction with an airline was 41 points lower if the flier had to wait 15 minutes or longer to get a boarding pass, compared with those who waited less than 15 minutes. “
“The same survey found that satisfaction levels also dropped 41 points for passengers who had to wait more than 15 minutes to get their checked bag.”
In their survey, J.D. Power also discovered that the sky is blue and that the two truths in life are death and taxes.