A while back, I wrote on a strange quirk with US Airways upgrades. US Airways agents were unable to touch tickets booked through another airline. That means, you could not upgrade a US Airways flight through US Airways if it was booked on a United ticket. Here’s my previous experience with that.
Now that US Airways and American are merging, this quirk is coming to light in a way that can really impact you.
I booked a flight on US Airways on Expedia (of course, trying to get extra Ultimate Reward points).
It was a US Airways coded flight. Operated by US Airways. Even using US Airways fare classes.
But when it ticketed, it ticketed through American Airlines.
The same thing that happened to United flights when you book US Airways flights through them happened to my ticket. But since (on Expedia’s side) it was arbitrary whether it ticketed as American or US Airways, I couldn’t do anything to control whom I was booking through.
I got an email that my complimentary upgrades were unavailable for these flights. I tried calling, asking to use miles. No dice.
I finally begged an agent, offering to use extra miles. She laughed and let me know she couldn’t touch the ticket at all.
Normally, I wouldn’t care this much. But I was hoping to give a friend her first go in first-class.
This does not affect your ticketing at the gate. So one option I have is if seats are free, I can split my ticket and give her my seat.
It’s also a route that not many people take, so I am going to watch and see how many seats tend to be free. I may use my Silver Trial on her to get her elite status if a lot of upgrades happen at the gate. But if I do that option, I will still need to split our tickets because of US Airway’s other glitch. Elites traveling together don’t go on the upgrade list.