I wrote a review of NatureBox a while back, and got a lot of feedback from people that some of the things I disliked had changed by now.
I didn’t want a negative review to be the final word on things if their service was actually improving, so I resubscribed to see.
Here were my major negative points and how they have (or haven’t) changed:
1. I kept getting the same snacks despite requesting different ones
Last review, I got six bags of fig bars in a two month period, despite never requesting any fig bars. They kept running out of what I wanted, and their default fill in were the fig bars.
Now NatureBox lets you set up a queue of all the items you want. If the one you requested is temporarily out of stock, it gets held for the next month and other items on your queue get sent instead.
Since re-signing up, I have not gotten any orders that contained food I didn’t want.
2. The food was just okay
I’ve noticed now that most of the snacks I got in my box are no longer available on their website. I didn’t have anything extraordinarily bad, but things were just okay.
Now I’ve had snacks that I felt were really great.
The Honey Macadamia Pretzel Pops you see in my queue were amazing. I haven’t ever had a snack like that–it was basically pretzel balls with macadamia nuts inside with a honey flavor to it.
It had a great snack crunch and a mix of salty and sweet I love.
With the queue now, it’s easier to skip the food you think is just okay and focus on snacks you love.
3. You had to call to cancel (and it was difficult to)
This is only half true right now.
A regular month-to-month subscription can be cancelled easily online now. (I went through the motions of cancelling but didn’t follow through since I’m a happy customer now).
But I heard the 3-month, 6-month, and year at a time subscriptions can only be cancelled over the phone–despite them being renewable too.
And the cancellation process seems a bit confusing too. From what someone told me, to cancel a 3-month subscription, you need to switch the subscription type to month-to-month before you can cancel.
My guess is their IT was set up to handle month-to-month and as they are trying out options, they are having to do things manually while figuring out whether or not they should continue these types of programs.
The Bottom Line
A lot of the concerns I’ve had about NatureBox have been fixed by the company. Kudos for listening to your audience!
I’m on my fourth month of the box in my new subscription and I’m going to be continuing indefinitely. I like the pretzel pops way too much to stop, plus I’m really enjoying the new variety.
I’d recommend sticking to the month-to-month options to reduce confusion.
You can click on this link to try a free-trial box of Nature Box. Just remember to watch the cancellation date because I believe it auto-renews you if you don’t watch. But I’ve been going for four months strong this time and I’m a happy customer.
(Note: If you click on my links, I’ll get referral credit. As always, I appreciate the support, and feel free to use links that aren’t mine!)